Here you’ll find all the info you’ll need about how we post, ship and deliver our parcels.
WHERE DO YOU DELIVER TO?
ELLA SANDERS has a flat rate of $10.00 shipping within Australia. Since launching our online store in 2009 we also ship to most destinations around the world.
AUSTRALIAN GST & TAXES/DUTIES
Orders placed within Australia or goods shipped to an Australian residence are subject to the Australian GST. All online prices have GST included. Orders placed outside Australia may be subject to the relevant taxes and duties applicable to the jurisdiction from which the order was placed. For information, please contact your local customs office. Country-specific customs duties, taxes and clearance fees are the responsibility of each individual customer. Unclaimed or refused deliveries may incur additional fees.
WHAT SHIPPING METHODS DO YOU USE?
ELLA SANDERS uses international postal services to deliver products outside of Australia. Delivery of products within Australia are shipped using Australia Post.
WHAT ARE YOUR FREIGHT CHARGES?
ELLA SANDERS freights costs are calculated per weight of items within the purchase order.
WHEN CAN I EXPECT MY ITEM TO ARRIVE?
ELLA SANDERS will use reasonable endeavours to arrange despatch of the product within 48 hours of you submitting the purchase order.
Expected delivery times are:
1. for international deliveries, within 14 working days; and
2. within Australia, within 2-3 working days. Please note for rural areas allow an additional 1 -2 working days.
ELLA SANDERS DELIVERY INFORMATION
Australia wide all deliveries must be signed. Risk and title in the product will pass to you upon you, or any other person in attendance at the delivery address, signing for receipt of the product. If there is no one at the delivery address to receive the product, the product will be returned to the closest Australia Post outlet or for international orders, your closest postal centre. ELLA SANDERS is not responsible for any loss or damage to your order whilst in transit.